Home / About
About
The Frontline Leadership Hub is the free leadership library of Impact Training Company — every framework field-tested in real operations before it reaches this site.
The Founder
MBA · RESE · CHESP · CHTI-2 · CMIP · PMP
Donald has spent 25+ years leading and developing frontline workforces — building training systems, credentials, and operational frameworks used by organizations nationally. He teaches as an adjunct professor, speaks nationally on leadership and operations, and has authored 40+ published training titles.
Most leadership content is written for executives by consultants who've never run a shift. The people who actually determine whether an organization performs — frontline supervisors, charge roles, new managers — get a laminated card and good luck.
This hub closes that gap. Everything here is free, evidence-based, and built to be used inside a real workweek: coaching conversations that fit in ten minutes, feedback scripts that take ninety seconds, decision tools that fit on one page. The frameworks come from decades of building frontline workforces — the same work Impact Training Company delivers in structured programs, certifications, and consulting.
